1. Who We Are

Divine Senses („we,” „us,” „our”) operates the website https://divine-senses.com, where we sell products, offer therapies, and share information about our services.

Business Address:
Divine Senses
Sunspan, Sandy Lane
RM16 4LR, Essex
United Kingdom

For any privacy-related inquiries, you can contact us at info@divine-senses.com.

2. What Data We Collect

We collect different types of personal data depending on how you interact with our website:

2.1 Personal Information (Provided by You)

• Name
• Email address
• Phone number
• Billing & shipping address
• Payment details (processed via Stripe – we do not store payment information)
• Account login details (if you create an account)

2.2 Automatically Collected Information

When you visit our website, we may collect:

• IP address
• Browser type & device information
• Browsing behavior (pages viewed, time spent on the site, etc.)
• Referral source (how you found our website)

2.3 Cookies & Tracking Technologies

We use cookies and similar tracking tools to improve your experience and analyze website performance. For full details, please see our Cookie Policy.

2.4 Payment Details

We do not store payment details, such as credit or debit card details.

3. How We Use Your Data

We use your personal data for the following purposes:

• Order Processing – To fulfil and deliver your purchases.
• Customer Support – To respond to inquiries and resolve issues.
• Marketing (With Consent) – To send promotional emails, newsletters, and exclusive offers (via MailerLite).
• Website Analytics – To analyze and improve our website (Google Analytics, Microsoft Clarity).
• Advertising & Retargeting – To show personalized ads on Facebook/Instagram (Meta Pixel).

4. How We Store & Protect Your Data

Your personal data is securely stored in our WooCommerce database and on trusted third-party platforms. We implement security measures such as SSL encryption, access controls, and regular monitoring to prevent unauthorized access.

We do not store payment details – all transactions are securely processed by Stripe.

5. Who We Share Your Data With

We only share personal data with trusted third parties necessary for order fulfilment, marketing, and analytics:

5.1 Payment Processing

• Stripe – Securely handles payments (we do not store card details).

5.2 Order Fulfillment & Logistics

• Third-party platforms (e.g., shipping carriers) may receive necessary details for delivery.

5.3 Marketing & Analytics

• MailerLite – For email marketing (only if you opt-in).
• Google Analytics & Google Tag Manager – For tracking website performance.
• Microsoft Clarity – For analyzing user behavior (heatmaps & session recordings).
• Meta Pixel – For Facebook & Instagram ad tracking.

We never sell your personal data to third parties.

6. Your Data Protection Rights (GDPR Compliance)

Under the UK GDPR & EU GDPR, you have the right to:

• Access Your Data – Request a copy of the data we hold about you.
• Correct Your Data – Ask for any inaccurate information to be corrected.
• Delete Your Data – Request that we erase your personal data (unless legally required to retain it).
• Restrict Processing – Limit how we use your data in certain circumstances.
• Opt-Out of Marketing – Unsubscribe from promotional emails anytime using the link in our emails.
• Withdraw Cookie Consent – Manage your cookie preferences via our Cookie Policy.

To exercise any of these rights, contact us at info@divine-senses.com.

7. Data Retention Policy

• Order details are stored for tax & accounting purposes (typically 6 years as required by UK law).
• Inactive accounts may be deleted after 24 months of inactivity.
• Marketing data is kept until you unsubscribe.
• Cookies & analytics data follow retention periods outlined in our Cookie Policy.

8. International Data Transfers

Some of our third-party providers (e.g., MailerLite, Google) may process data outside the UK/EU. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) and adequacy decisions under GDPR.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated „Last Updated” date.

10. Contact Us

For any privacy-related concerns, please contact us via:

📧 info@divine-senses.com
📍 Divine Senses, Sunspan, Sandy Lane, RM16 4LR, Essex, United Kingdom
🌐 Contact Form: https://divine-senses.com/contact-us/