{"id":1750,"date":"2025-01-30T08:40:56","date_gmt":"2025-01-30T08:40:56","guid":{"rendered":"https:\/\/divine-senses.com\/returns-policy\/"},"modified":"2025-02-04T16:02:14","modified_gmt":"2025-02-04T16:02:14","slug":"grazinimu-politika","status":"publish","type":"page","link":"https:\/\/divine-senses.com\/lt\/grazinimu-politika\/","title":{"rendered":"Gr\u0105\u017einim\u0173 politika"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1750\" class=\"elementor elementor-1750 elementor-1138\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a45128 e-flex e-con-boxed e-con e-parent\" data-id=\"3a45128\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40d4288 elementor-widget elementor-widget-heading\" data-id=\"40d4288\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms &amp; Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da92b47 elementor-widget elementor-widget-text-editor\" data-id=\"da92b47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Effective Date: 29\/01\/2025<br \/>Last Updated: 29\/01\/2025<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7507d5 elementor-widget elementor-widget-text-editor\" data-id=\"b7507d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>At <strong>Divine Senses<\/strong>, we want you to be happy with your purchase. If you need to return an item, please read our policy below.<\/p><p>By making a purchase on <strong><a href=\"https:\/\/divine-senses.com\" target=\"_new\" rel=\"noopener\">https:\/\/divine-senses.com<\/a><\/strong>, you agree to the terms outlined in this <strong>Returns Policy<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-933b009 elementor-widget elementor-widget-text-editor\" data-id=\"933b009\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>1. Return Eligibility &amp; Conditions<\/h2><ul><li>Customers have <strong>14 days from the delivery date<\/strong> to request a return.<\/li><li>Items must be <strong>unused, unopened, and in their original packaging<\/strong> to be eligible for a refund.<\/li><li><strong>Non-returnable items:<\/strong><ul><li>Opened or used products (e.g., incense, teas, smudging sticks, etc.).<\/li><li>Gift cards.<\/li><\/ul><\/li><\/ul><p>If you are unsure whether your item qualifies for a return, please contact us at <strong><a rel=\"noopener\">info@divine-senses.com<\/a><\/strong> before sending it back.<\/p><h2>2. Return Shipping Costs<\/h2><ul><li>If an item is <strong>damaged or defective<\/strong>, Divine Senses will <strong>cover the return shipping costs<\/strong> and provide a <strong>prepaid shipping label<\/strong>.<\/li><li>If you <strong>change your mind<\/strong>, you are responsible for the <strong>return shipping costs<\/strong> and must arrange your own return label. <strong>Return shipping costs are non-refundable.<\/strong><\/li><\/ul><h2>3. Refund &amp; Exchange Process<\/h2><ul><li>Refunds are issued to the <strong>original payment method<\/strong> once the returned item is received and inspected.<\/li><li>Customers may request a <strong>replacement<\/strong> instead of a refund, subject to product availability.<\/li><\/ul><p>To initiate a return, please email <strong><a rel=\"noopener\">info@divine-senses.com<\/a><\/strong> with your <strong>order number, reason for return, and supporting photos (if applicable).<\/strong><\/p><h2>4. Damaged or Defective Products<\/h2><ul><li>If your order arrives damaged or defective, please contact us <strong>within 2 business days of receiving your package<\/strong>.<\/li><li>You must provide <strong>clear photos<\/strong> of the damaged item(s) and packaging.<\/li><li>Approved claims will be refunded to the original payment method. <strong>We do not offer replacements for damaged or defective items.<\/strong><\/li><\/ul><h2>5. Order Cancellations<\/h2><ul><li>Orders can be <strong>canceled within 1 hour<\/strong> of purchase for a <strong>full refund<\/strong>.<\/li><li>After 1 hour, the order is considered processed and <strong>cannot be canceled<\/strong>.<\/li><\/ul><p>If you need to cancel an order, please contact us <strong>immediately<\/strong> at <strong><a rel=\"noopener\">info@divine-senses.com<\/a><\/strong> with your <strong>order number.<\/strong><\/p><h2>6. Processing Time for Refunds<\/h2><ul><li>Once we receive and inspect your return, refunds are processed within <strong>5-7 business days<\/strong>.<\/li><li>Depending on your bank, it may take additional time for funds to appear in your account.<\/li><\/ul><h2>7. How to Request a Return<\/h2><p>To initiate a return, please follow these steps:<\/p><ol><li>Email <strong><a rel=\"noopener\">info@divine-senses.com<\/a><\/strong> within <strong>14 days of receiving your order<\/strong>.<\/li><li>Include your <strong>order number, reason for return, and photos (if applicable).<\/strong><\/li><li>If your return is approved, we will provide further instructions.<\/li><\/ol><h2>8. Changes to This Policy<\/h2><p>Divine Senses may update this <strong>Returns Policy<\/strong> from time to time. Changes will be posted on this page with an updated <strong>&#8222;Last Updated&#8221;<\/strong> date.<\/p><h2>10. Contact Us<\/h2><p>For any questions about returns, refunds, or exchanges, please contact us:<\/p><p>\ud83d\udce7 <strong>Email:<\/strong> <a rel=\"noopener\">info@divine-senses.com<\/a><br \/>\ud83c\udf10 <strong>Contact Form:<\/strong> <a href=\"https:\/\/divine-senses.com\/contact-us\/\" target=\"_new\" rel=\"noopener\">https:\/\/divine-senses.com\/contact-us\/<\/a><br \/>\ud83d\udccd <strong>Address:<\/strong> Divine Senses, Sunspan, Sandy Lane, RM16 4LR, Essex, United Kingdom<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms &amp; Conditions Effective Date: 29\/01\/2025Last Updated: 29\/01\/2025 At Divine Senses, we want you to be happy with your purchase. If you need to return an item, please read our policy below. By making a purchase on https:\/\/divine-senses.com, you agree to the terms outlined in this Returns Policy. 1. Return Eligibility &amp; Conditions Customers have [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1750","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Terms &amp; Conditions Effective Date: 29\/01\/2025Last Updated: 29\/01\/2025 At Divine Senses, we want you to be happy with your purchase. If you need to return an item, please read our policy below.By making a purchase on https:\/\/divine-senses.com, you agree to the terms outlined in this Returns Policy. 1. 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