Terms & Conditions

Effective Date: 29/01/2025
Last Updated: 29/01/2025

This Shipping & Delivery Policy outlines the shipping options, costs, and processing times for orders placed on https://divine-senses.com.

By placing an order, you agree to the terms stated below.

1. General Shipping Information

  • Orders are processed within 3-5 business days before shipment.
  • Once shipped, delivery times vary based on the destination and selected shipping method.
  • All orders are sent via tracked shipping to ensure secure delivery.

2. Domestic Shipping (United Kingdom)

We offer the following shipping options for UK orders:

Shipping MethodEstimated Delivery TimeCost
Standard (Tracked)3-5 business days£3.57
Express1-2 business days£5.79
Free Shipping3-5 business daysFree for orders over £50

3. Shipping in Lithuania

We offer the following delivery methods in Lithuania:

“Omniva” Paštomatu

Shipping MethodEstimated Delivery TimeCost
Standard “Omniva” Paštomatu3-5 business days£3.06
Free Shipping3-5 business daysFree for orders over £42.83

“LP Express” Paštomatu

Shipping MethodEstimated Delivery TimeCost
Standard “LP Express” Paštomatu3-5 business days£3.06
Free Shipping3-5 business daysFree for orders over £42.83
Express (Greitas)1-2 business days£4.96

4. International Shipping

We currently ship to the following countries:

🇩🇰 Denmark | 🇪🇪 Estonia | 🇫🇮 Finland | 🇫🇷 France | 🇩🇪 Germany | 🇮🇪 Ireland | 🇮🇹 Italy | 🇱🇻 Latvia | 🇳🇱 Netherlands | 🇳🇴 Norway | 🇵🇱 Poland | 🇵🇹 Portugal | 🇪🇸 Spain | 🇸🇪 Sweden | 🇺🇸 United States

Shipping MethodEstimated Delivery TimeCost
International Shipping7-14 business days£7.57
  • International delivery times may vary due to customs processing.
  • Customers are responsible for any import duties, taxes, or customs fees required by their country.

5. Handling & Processing Time

  • Orders are processed within 3-5 business days before being shipped.
  • Processing times may be longer during peak seasons or promotional events.

6. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.
  • You can track your order using the provided link.

7. Address & Delivery Issues

  • Customers must ensure that their shipping address is correct before placing an order.
  • If an incorrect address is provided, we are not responsible for lost or undelivered packages.
  • If a package is returned due to an incorrect address, the customer must cover the re-shipping cost.

8. Lost, Delayed, or Damaged Packages

  • We are not responsible for delays caused by postal services or customs processing.
  • If your package is lost or significantly delayed, please contact info@divine-senses.com for assistance.
  • If your order arrives damaged, please send a photo of the damaged item and packaging within 7 days of delivery, and we will arrange a refund or replacement as per our Returns Policy.

9. Changes to This Policy

We may update this Shipping & Delivery Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

For any shipping-related inquiries, please contact us:

📧 Email: info@divine-senses.com
🌐 Contact Form: https://divine-senses.com/contact-us/
📍 Address: Divine Senses, Sunspan, Sandy Lane, RM16 4LR, Essex, United Kingdom